Cancellation & Refund Policy

1. What This Policy Covers

This policy applies to paid plans bought on acex.wtf from ACEx Technologies ("we", "us"). ACExInterview and the ACEx free plan cost nothing, so no refund applies to them.

• Pro and Elite: 7-day or 30-day access, priced in INR for India and USD for other countries.
• Lite: 1 to 6 days of access, India only, priced in INR. Choosing 7 days buys the Pro 7-day plan.

Every plan is a one-time payment. Payments are processed by Razorpay. We do not store your card details, and plans do not renew automatically. Your access ends at the end of the period you paid for, and you are never charged again unless you choose to buy another plan.

2. Delivery of Service

ACEx is a digital service and nothing is shipped. Your plan is activated on your ACEx account as soon as Razorpay confirms the payment, usually within a few minutes. You can see it in your dashboard.

If your plan is not active within 2 hours of a successful payment, email us with your payment details (see section 7) and we will activate it or refund you in full.

3. Cancellation

Because plans never renew, there is nothing to cancel to stop future charges. A plan cannot be cancelled part-way through for a refund of the remaining days, except in the cases listed in section 4.

4. When You Can Get a Refund

• Change of mind: a full refund if you ask within 24 hours of payment and have used the paid plan for less than 15 minutes in total and received fewer than 10 AI responses. This is available once per account.
• Paid but not activated: if money left your account but the plan was never activated, we will activate it or refund the full amount, whichever you prefer.
• Duplicate payment: if you were charged more than once for the same purchase, we refund every extra charge in full.
• Outage on our side: if a problem on our servers stops you from using a paid plan for more than 48 hours in a row, we refund the unused days or add them to your plan, whichever you prefer.

5. When a Refund Does Not Apply

• Requests made more than 24 hours after payment, or after the usage limits in section 4, unless another case in section 4 applies.
• Days of a plan that have already passed.
• Accounts suspended for breaking our Terms of Service, including account sharing.
• Problems caused by your own AI provider keys, such as an invalid key, quota limits, or billing with that provider.

6. Coupons and Discounts

If you used a coupon, the refund is the amount you actually paid, not the full list price.

7. How to Request a Refund

Email support@acex.wtf from the email address on your ACEx account, and include:

• Your account email address.
• The Razorpay payment ID (starts with pay_) or order ID from your payment receipt.
• The date of payment and the reason for the request.

We reply within 2 working days and confirm whether the refund is approved within 5 working days of your request.

8. How Refunds Are Paid

• Approved refunds go back to the original payment method through Razorpay. We cannot refund to a different card, account, or in cash.
• Refunds are made in the currency you paid in, for the full approved amount. We do not deduct processing fees.
• Once approved, a refund usually reaches your account within 5 to 7 working days. Your bank may take longer, especially for international cards.
• For international payments, the amount credited by your bank can differ slightly because of exchange rates, which we do not control.

9. Chargebacks and Fraud

Please contact us before raising a dispute with your bank, as we can usually resolve problems faster. While a chargeback is open, access to the plan it concerns may be paused.

If a payment is flagged as fraudulent or unauthorised, we may pause the plan while Razorpay reviews it. If the payment is confirmed as valid, access is restored. If it is confirmed as fraudulent, the payment is refunded to its source and the account may be closed.

10. Changes to This Policy

We may update this policy. A refund request is handled under the version of this policy that was in effect on the date of your payment.

11. Contact Us

If you are not satisfied with how a refund request was handled, you can contact our Grievance Officer as described in the Terms of Service.