Privacy Policy

1. About This Policy

This policy explains how ACEx Technologies ("we", "us") handles personal data when you use the ACEx website and the ACEx and ACExInterview applications (the "Platform"). It should be read with our Terms of Service.

By using the Platform, you agree to the processing described here. You can withdraw your consent at any time by contacting us, although some features may stop working as a result.

2. Data We Process

We process only what we need to run the Platform:

• Account details: your username, email address, and password (stored in a protected form).
• Content you provide: questions, prompts, screenshots, and, if you use ACExInterview, the resumes, documents, notes, and interview session content you choose to add.
• Device and usage data: device and app information, IP address and the approximate location it indicates, and how the Platform is used. We use this to run your plan, protect accounts, and prevent abuse.
• Payment records: the plan, amount, and payment reference. Card and bank details are handled by Razorpay; we never see or store them.

Audio: When you use an audio feature, speech is turned into text either on your device or by the speech-to-text provider you select. Audio recordings are not kept on our servers.

3. Why We Use It

• To provide the Platform, generate answers, and manage your account and plan.
• To keep accounts secure, enforce device limits, and prevent fraud and abuse.
• To answer support requests and send account and payment emails.
• To fix problems and improve the Platform.
• To meet legal, tax, and accounting obligations.

We do not sell your personal data or use it for advertising.

4. Who We Share It With

We share data only with service providers that help us run the Platform, and only as much as each one needs:

• Hosting, database, and security: Supabase and Cloudflare.
• Payments: Razorpay.
• Email: Resend.
• AI and speech providers: the providers you choose, or that power ACEx Sponsored AI, receive the content needed to produce an answer or transcription. If you use your own API keys, that provider's own privacy policy also applies.
• Telegram: only if you connect a Telegram bot to your account. Messages sent through the bot are stored with your account so the conversation keeps working, and are deleted with it.

We may also disclose data when required by law or a lawful order, or to protect our rights, users, or the public.

5. Storage and Retention

Data is stored with our cloud providers, whose servers may be in India or other countries. We keep personal data only while your account is active and for as long as needed for the purposes above, or longer where the law requires it, such as payment records kept for tax purposes.

Chat history in the ACEx desktop app stays on your device. You can delete the files and sessions you add to ACExInterview from your dashboard at any time.

6. Security

We use industry-standard measures to protect data, including encryption in transit and at rest and restricted, logged staff access. Staff access account data only for support, security, and abuse prevention.

No system is completely secure. If a breach affects your personal data, we will report it to the authorities as the law requires, including CERT-In, and inform affected users without undue delay.

7. Your Rights

Under the Digital Personal Data Protection Act, 2023 and other applicable law, you can:

• ask for a summary of the personal data we process about you and who we share it with;
• correct, complete, or update your data;
• ask us to delete your data or your account;
• withdraw your consent;
• nominate someone to act for you in case of death or incapacity;
• raise a complaint with our Grievance Officer and, after that, with the Data Protection Board of India.

Email support@acex.wtf from your account email address to make a request. We respond within 30 days.

8. Children

The Platform is only for adults aged 18 and over, and we do not knowingly collect data from anyone under 18. If you believe someone under 18 has created an account, email support@acex.wtf and we will close the account and delete its data.

9. Cookies

The website uses essential cookies and local storage to keep you signed in and secure, and functional ones to remember settings such as your theme. We do not use advertising or tracking cookies. You can choose which optional cookies to allow from the cookie banner.

10. Changes to This Policy

We may update this policy. We will change the date at the top of this page when we do, and tell you by email or on the website if a change is significant.

11. Grievance Officer & Contact

For general privacy questions, email support@acex.wtf. This policy is governed by the laws of India, and disputes are subject to the courts in Bengaluru, Karnataka.